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An Unexpected Error Has Occurred. Please Try Again Later. [or-fgia-05]

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Fix problems when you pay for Google products & services

You might need to fix a problem with your payments profile if you:

  • Have problems when yous pay for Google products
  • Go an fault message

Find the issue you experienced below.

Payment method declined by issuer

Important: Your payment issuer is the banking company or company that issued the payment method you try to use. This may be the bank that issued your card, the telecom carrier for your carrier billing account, or your eWallet provider.

"Unable to complete transaction: expired carte"

"[Your payment issuer] declined your payment"

To set the result, select a different payment method or try the following:

  • Make sure your payment method is upward to date. If it isn't, update it in Google Pay. Then try your purchase again.
  • To make the purchase, make certain you take enough money in your business relationship.
  • If y'all nonetheless have issues, contact your issuer to bank check if there'southward a trouble with your account.

Payment method declined by Google

"Your payment was declined due to an upshot with your account"

If you lot become this error message, we can't accept your payment because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • Nosotros need more info to protect your account confronting fraud.
  • For European users only: We need more info to comply with Eu law.

To prepare the upshot, you lot must verify your identity or update info in pay.google.com:

  1. Get to pay.google.com.
  2. Check for any alerts or requests.
    • Before y'all can buy anything through your Google Business relationship, yous must verify your identity.
  3. Make sure your name, address, and payment info are up to date.

"Your transaction tin can't be completed"

If you're asked to provide more than info later on you get this message, follow the on-screen instructions.

If you're not asked for more info:

  • Try a different payment method.
  • Check whether the billing address for your payment method, such as a credit card, matches the address in your Google Pay settings. If they don't match, update your accost on pay.google.com and try the transaction again.
  • If you're on an app: Try to pay on the product website instead. If you lot're on the website, try the app.
  • If you buy on Google Play: For suggestions, check Fix payment bug on your business relationship.
  • If you utilise the guest checkout on the Google Store: Sign in to your Google Account. If you lot don't take i, create an account first.
  • If you employ an eligible Android telephone and pay by credit card: Fix upward a payment method for contactless transactions.
  • If you pay with a credit card: Contact your bank or financial institution about this transaction.

"Tin can't redeem your gift menu due to an issue with your account"

To ready the outcome:

  1. Go to pay.google.com.
  2. Check for whatsoever alerts or requests.
    • Earlier you can buy annihilation through your Google Account, y'all must verify your identity.
  3. Make certain your name, address, and payment info are up to date.

Payment issue with Google Workspace account

"This transaction couldn't be completed. Contact your Google Workspace ambassador to prepare it"

If you purchase a Google product or service and go this error message, it means that your company or schoolhouse set up upwardly your account.

To resolve this event, contact your Google Workspace administrator.

Tip: If you're an ambassador, learn how to set the billing event.

Discover your ambassador

Your administrator might be:

  • Someone in your IT department or help desk-bound at a company or schoolhouse.
  • The person who manages your electronic mail service or website.
  • The person who gave you your username.

Ineligible or grayed-out credit or debit card

Menu is grayed out & needs verification

Your bill of fare was reported as stolen if:

  • Your carte du jour is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Account'southward payment methods."

Before you tin utilise it again, you must verify the card.

  1. Get to pay.google.com.
  2. Sign in to your account.
    • If you take multiple accounts: Sign in to the business relationship with the grayed-out carte du jour.
    • If you lot don't use pay.google.com: Get to your account's "Payment methods" page.
  3. Click Payment methods.
  4. Side by side to the card that says "Verification needed," click Verify and then  Go code.
  5. You tin can observe a temporary concur of less than $1.95 USD on your card statement called "GOOGLE." The verification lawmaking is the last 6 digits.
    • You should get the code correct away, but it can take upward to 7 days to get the code.
  6. To complete verification, return to your account and enter the 6-digit lawmaking.

Bill of fare is grayed out & is ineligible

If your carte du jour is grayed out and yous get a message that your carte du jour is ineligible, you can't use your card for this purchase. Try to brand the purchase once again with a dissimilar bill of fare.

If the bill of fare you desire to employ isn't listed, to add a new card, follow the on-screen instructions.

Closed Google payments profile

Contact us for help

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Source: https://support.google.com/pay/answer/7644087?hl=en

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